With the Womanizer brand, we strive for the utmost quality — which is why all of our products undergo testing and assessment before they are delivered to our customers.
To emphasize our commitment to quality, we are extending our warranty program to a new 5-year warranty coverage on all our products, starting January 14th, 2021.
This offer will also be extended to products that have already been purchased within the last 5 years.
WOW Tech Europe GmbH (“WOW”) offers a 5-year warranty on all rechargeable and battery-powered items purchased through WOW directly or any Authorized Re-Seller. In countries mandating a longer warranty time, WOW extends the warranty appropriately. Unauthorized dealers include Amazon and eBay. WOW cannot guarantee that sellers on these platforms carry genuine, new WOW products and are therefore unable to honor the warranty for items purchased through these outlets.
Please note that due to the nature of our products, claims are valid to cover working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product.
In the event of a warranty claim, WOW, in its own discretion may either exchange the product concerned for a new product or reimburse the customer for the purchase price. If WOW chooses to replace the product, the old product will be replaced by a new product of the same type, quality and type. If the product type in question is no longer manufactured at the time the fault is reported, WOW is entitled to supply a comparable product.
WOW does not offer a satisfaction guarantee. WOW does not accept returns, as items cannot be resold due to health considerations. In case of a potentially defective device, first contact the retail location where the product was purchased to inquire about their return policy. Retailer exchange/return policies vary by location. If the store refuses to replace the product directly, please send a claim to WOW using the link below. You must include a picture of your receipt, first and last name, and mailing address, as well as the model of toy and description of your issue.
No registration is needed to activate a WOW product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy.
WARNING: The use of oils and creams with WOW toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a WOW toy, or you will run the risk of voiding your warranty.
Frequently Asked Questions
How long is the Womanizer warranty?
All Womanizer products come with a 5-year warranty, valid from the purchase date of the original product.
Does the Womanizer warranty apply to all products?
Yes, all Womanizer products are covered by a 5-year warranty, valid from the original purchase date. Adequate proof of purchase is required when submitting a warranty claim.
If I receive a replacement product, does the 5-year warranty apply to the new Womanizer product as well?
The 5-year warranty applies from the date of original purchase. It does not reset when you receive a replacement product.
What does the Womanizer warranty cover?
The Womanizer warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the product will be replaced free of charge with the same or similar item for discontinued products.
The Womanizer warranty does not cover defects caused by any normal wear and tear from the recommended product usage or any defects caused by usage of the product outside of what is recommended in the product manual.
If I purchased a Womanizer product with a 2-year warranty, is it automatically extended to 5 years?
Yes, all Womanizer products now benefit from 5-year warranty coverage, valid from the original purchase date.